Frequently Asked Questions

Last Updated: November 2025

Welcome to the Grimlotta FAQ Center. Below you will find clear, detailed answers to the most common questions about orders, shipping, returns, payments, product care, and more. If you need personalized support, you can always reach us at support@grimlotta.com.

1. Ordering & Account

1.1 Do I need an account to place an order?

No. You may check out as a guest. Creating an account simply allows you to track orders more easily, view history, and save shipping details.

1.2 Can I modify or cancel my order after placing it?

Yes, but only if the order has not yet been processed or shipped. Contact us within 12 hours. If processing has not started, we can cancel or modify your order. Once shipped, changes are no longer possible.

1.3 What should I do if I entered the wrong shipping address?

Email support@grimlotta.com immediately. We can update your address only if the order has not shipped yet.

1.4 What happens if I placed a duplicate order by mistake?

Contact us right away. If the duplicate has not been processed, we will cancel it. If both orders ship, you can return unwanted items within 60 days.

2. Products & Inventory

2.1 Are your products genuine and high quality?

Yes. We provide well-crafted fashion items including handbags, shirt dresses, blazers, and leather belts sourced from trusted manufacturers.

2.2 What if an item is out of stock after I place my order?

We will notify you immediately and offer:

• A replacement item, or

• A full refund with no fees deducted.

3. Shipping & Delivery

3.1 What are your handling and shipping times?

Handling Time: 1–3 business days
Transit Time: 2–7 business days
Cut-Off Time: Orders after 5:00 PM ship next business day.

3.2 How much does shipping cost?

We offer a flat-rate shipping fee of $6.99 per order.

3.3 Do you offer international shipping?

(Tell us if you want this enabled—content can be adjusted accordingly.)

3.4 How can I track my order?

Once your order ships, you will receive an email with:

• Tracking number

• Direct tracking link

• Carrier details Tracking updates usually appear within 24–48 hours.

3.5 Why isn’t my tracking information updating?

Tracking may take 24–48 hours to update. Delays may occur during weekends, holidays, or peak seasons.

3.6 What if my package is delayed?

Delays can be caused by weather, carrier routing issues, customs (if applicable), or high mail volume. Contact us if your order exceeds the expected delivery window.

3.7 My order shows delivered, but I didn’t receive anything.

Please:

• Check mailbox, porch, lobby

• Ask neighbors or building staff

• Wait 24 hours (carriers sometimes scan early)

• Contact your local carrier If still missing, email us and we will help.

4. Returns & Refunds

4.1 What is your return policy?

We offer a 60-day return window. Items must be unused, unworn, and in original condition.

4.2 Are there any fees for returns?

No. We never charge any fees.

4.3 How do I start a return?

Email us with your order number, items to return, and (optional) reason. We will guide you through the process.

4.4 When will I receive my refund?

Refunds are issued within 14 days after inspection. Bank processing times vary:

• Cards: 3–7 business days

• PayPal: 3–5 business days

• Wallets: 3–7 business days

• BNPL: Based on provider policy

4.5 Do you accept exchanges?

Exchanges before shipping are possible. After delivery, please return the item and place a new order.

4.6 Can I return sale items?

Yes, unless the product page clearly states otherwise.

5. Payments & Billing

5.1 What payment methods do you accept?

Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, and prepaid cards. (BNPL options if enabled.)

5.2 Are my payments secure?

Yes. All transactions use PCI-DSS compliant systems with SSL encryption. We do not store card numbers.

5.3 Can I change my payment method after ordering?

No. You may cancel (if eligible) and reorder with a new method.

5.4 Why was my payment declined?

Possible reasons:

• Incorrect billing details

• Insufficient funds

• Bank security flags

• International blocks

Try another method or contact your bank.

6. Order Issues & Resolutions

6.1 I received the wrong item.

Email us with your order number and photos. We will send a free replacement or issue a refund.

6.2 My item arrived damaged.

6.3 My package was returned to sender.

If returned due to address issues or failed delivery, we will contact you to arrange reshipment or a refund.

7. Product Care & Sizing

7.1 How do I care for my clothing?

Each item includes a care label. Contact us if you need help interpreting it.

7.2 How do I choose the right size?

All product pages include size guides. You may also message us for assistance.

7.3 Are the leather belts genuine leather?

Product descriptions specify material types. Contact us for further details.

8. Promotions & Gift Cards

8.1 How do discount codes work?

Enter your code during checkout. Only one code may be used per order.

8.2 Do you offer gift cards?

(Optional—can be added to your shop upon request.)

9. Contact & Support

9.1 How can I contact customer service?

Email: support@grimlotta.com
Hours: Monday–Saturday, 8:00 AM – 7:00 PM EST

9.2 How long does it take to get a response?

We typically respond within 6–12 hours on business days.