Shipping & Delivery
Last Updated: November 2025
At grimlotta.com, we strive to provide a smooth, transparent, and reliable shipping experience for every customer purchasing our mini handbags, shirt dresses, blazers, leather belts, and other apparel. This Shipping Policy explains how orders are processed, which shipping methods we use, how long deliveries typically take, and what you can expect regarding tracking, communication, and responsibilities.
1. Order Processing & Handling Times
All orders placed on grimlotta.com undergo a handling and processing period before they are shipped. This ensures that products are inspected, securely packed, and prepared for safe delivery.
Handling Time: 1–3 business days (excluding weekends and public holidays)
During the handling period, our team completes: order verification and payment confirmation, product quality checks, packaging and labeling, and carrier hand-off preparation. Orders are processed in the order they are received. During high-demand periods the full handling window may be used.
2. Cut-Off Times for Same-Day Processing
Orders placed before our daily cut-off time are processed on the same business day. Orders placed after the cut-off time begin processing the next business day.
| Day | Cut-Off Time (Local Time) |
|---|---|
| Monday – Friday | 5:00 PM |
| Saturday – Sunday | Orders processed next business day |
3. Shipping Rates
We offer a clear, flat-rate shipping charge for standard shipments within our service area.
| Shipping Method | Cost |
|---|---|
| Standard Shipping (Flat Rate) | $6.99 |
There are no hidden fees, handling surcharges, or restocking fees associated with shipping charges listed above.
4. Delivery Time Estimates
Delivery time refers to the number of business days required for the package to arrive after it has been shipped (handling time is separate).
| Shipping Method | Transit Time | Total Estimated Delivery Time (Handling + Transit) |
|---|---|---|
| Standard Shipping | 2–7 business days | 3–10 business days |
Delivery estimates may vary due to carrier delays, peak season volumes, remote delivery areas, and severe weather. We recommend allowing the maximum timeline when tracking shows limited movement.
5. Delivery Services & Tracking Information
We partner with reputable carriers to ensure reliable, trackable delivery. Every shipped order includes a tracking number so you can follow your package from dispatch to delivery.
- A tracking number is emailed once the order ships.
- Tracking updates may take 24–48 hours to appear in the carrier’s system after shipment.
- Customers can view the tracking page on the carrier’s website or via the shipment confirmation email.
Delivery services may include:
- USPS / UPS / FedEx or regional postal partners
- Local carriers for last-mile delivery
- Doorstep delivery or secure mailbox delivery
- Notifications for attempted or completed deliveries
Orders with multiple items may ship from separate locations and therefore can arrive in separate packages with distinct tracking numbers.
6. Shipping Regions
We currently ship within the United States. International shipping may be supported in the future—any changes will be posted in this policy. Deliveries to remote areas, U.S. territories, or APO/FPO addresses may need additional transit time.
7. Order Confirmation & Communication
After placing an order, customers will receive the following communications:
- Order Confirmation Email — immediately after purchase
- Shipping Confirmation Email — once the package is dispatched
- Tracking Updates — during the carrier’s delivery process
- Delivery Notification — once the carrier marks the order as delivered
Please ensure your email address is accurate so you receive all shipping notifications.
8. Delivery Attempts & Missed Deliveries
Carriers may deliver directly to your door, to a secure mailbox, or to a building reception/mailroom. Some carriers hold packages at a local office after an attempted delivery.
If a package requires a signature, please ensure someone is present to accept it. Failure to claim or retrieve a package that is returned to sender may result in a reshipping fee.
9. Address Accuracy & Non-Deliverable Parcels
Customers are responsible for providing correct shipping information at checkout. Incorrect or incomplete addresses can cause delivery delays, extra transit time, or returned parcels.
If a package is returned because the supplied address was incorrect, additional shipping charges may apply for re-delivery.
10. Shipping Delays
Unforeseen circumstances can cause delays beyond the published timelines. Common causes include:
- Extreme weather conditions
- Carrier operational issues
- Customs or security inspections
- High-volume seasonal periods
- Natural disasters or logistical interruptions
If a delay occurs we will provide updates and assist with tracking inquiries to the extent possible.
11. Damaged, Lost, or Stolen Packages
We take shipment safety seriously. Once a package is with the carrier, the carrier manages many aspects of delivery; however, we will support you through any incident.
Damaged Packages
- Take clear photos of the damaged item and packaging.
- Contact us within 48 hours of delivery with your order number and a short description of the issue.
- We will investigate and advise on replacement or resolution depending on the situation.
Lost Packages
A package is considered lost when the carrier confirms loss or when tracking shows no movement for several days and the order has not arrived within the maximum estimated window. In these cases we will liaise with the carrier and, where appropriate, arrange a replacement.
Stolen Packages
If a package is marked as delivered but you cannot locate it, please:
- Check your mailbox and around the property
- Confirm the shipping address used on the order
- Ask neighbors or building staff if they accepted the delivery
- Wait 24 hours for a possible late delivery marking
- Contact the carrier to open an investigation
We will support these steps, but carriers determine final outcomes for delivered parcels.
12. Packaging Information
Grimlotta products are packaged using materials designed to prevent damage during transit. Typical packaging features include waterproof sealing, protective padding, reinforced boxes for structured items, and clothing-friendly packaging to preserve garment condition.
Multiple items may ship together or separately depending on weight and warehouse stock distribution.
13. Order Changes & Cancellation Window
To enable rapid handling, orders are processed quickly. Customers may request changes or cancellations only before the order enters the handling stage.
Change/Cancellation Policy: Requests must be made within a short window after ordering. Once an order is being processed it cannot be modified; orders already shipped cannot be canceled. If you need to update your shipping address, contact support immediately.
14. Pre-Orders or Out-of-Stock Items
For pre-order or temporarily out-of-stock products, estimated shipping dates will be listed on the product page. Orders that contain multiple items may ship separately. Customers will receive separate tracking numbers for each shipment and timely email updates if any changes occur.
15. Customer Responsibilities
To ensure successful delivery, customers must: provide accurate shipping information, monitor tracking updates, retrieve packages promptly, and contact support if an issue arises. Failure to follow these responsibilities may impact delivery success.
16. Our Responsibilities
Grimlotta is responsible for processing orders within declared handling times, ensuring secure and professional packaging, providing valid tracking numbers, and assisting with lost, damaged, or delayed shipments. We strive to maintain transparent communication and a high level of service.
17. Contact Information
If you have questions about shipping, delivery timelines, tracking updates, or order status, please reach out:
Email: support@grimlotta.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Local Time)