Privacy Policy

Last Updated: November 2025

At grimlotta.com, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make a purchase, contact our support team, or engage with us across digital channels. Grimlotta is committed to ensuring your shopping experience remains safe, trustworthy, and transparent.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our services.

1. Information We Collect

We collect information to process orders, improve services, and maintain a secure shopping environment.

1.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Payment details (processed securely by third parties)
  • Order history
  • Return or refund request details
  • Customer support communications
  • Account login information (if you create an account)

1.2 Automatically Collected Information

This includes:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent
  • Referring URLs
  • Date and time of access
  • Click and interaction behavior

1.3 Cookies & Tracking Technologies

We use cookies, pixels, and other tracking tools to:

  • Remember cart items
  • Store browsing preferences
  • Provide personalized recommendations
  • Measure website performance
  • Support marketing and ads

You may disable cookies through your browser settings, but doing so may affect site functionality.

2. How We Use Your Information

2.1 Order Processing & Fulfillment

  • Processing payments
  • Shipping products
  • Order confirmation & tracking updates
  • Handling returns or exchanges

2.2 Customer Support

We use your information to respond to inquiries, resolve issues, and verify identity if needed.

2.3 Website Improvement

  • Enhancing navigation and functionality
  • Monitoring analytics and performance
  • Improving product recommendations

2.4 Marketing & Communications

We may send promotional emails, announcements, and special offers. You can unsubscribe anytime using the link in our emails.

2.5 Fraud Prevention & Security

We monitor activity to detect fraud, protect your account, and maintain safe transactions.

2.6 Legal & Compliance

We may use or disclose information to comply with legal obligations or requests.

3. Sharing Your Information

We do not sell your personal information. We may share data only with trusted service partners.

3.1 Service Providers

We share data with:

  • Payment processors
  • Shipping carriers
  • Order & inventory management platforms
  • Email marketing services
  • Customer support platforms

3.2 Advertising & Analytics

Limited data may be shared for:

  • Personalized ads
  • Analytics & performance monitoring
  • Marketing effectiveness measurement

3.3 Business Transfers

If Grimlotta undergoes a merger, acquisition, or restructuring, your personal data may be transferred. You will be notified of significant changes.

3.4 Legal Requirements

We may disclose information to comply with legal obligations or protect our rights and users.

4. Payment Security

Payments are processed by secure third-party gateways. Your card data is encrypted, and Grimlotta does not store full credit card numbers. We follow industry-standard safeguards to protect financial transactions.

5. Cookies & Tracking

5.1 Essential Cookies

Required for cart functionality, checkout, and secure sessions.

5.2 Performance Cookies

Used to analyze traffic and improve user experience.

5.3 Functional Cookies

Remember saved items, preferences, and settings.

5.4 Advertising Cookies

Used for personalized ads through networks such as Google Ads and Meta.

6. Data Retention

Type of Data Retention Period
Order Records 3–7 years
Customer Accounts Until deleted by user
Email Communications Until no longer needed
Analytics Logs Short-term

7. Protecting Your Information

We implement encryption, firewalls, secure servers, restricted access, and continuous monitoring to safeguard your data. While no system is entirely risk-free, we continuously enhance our security measures.

8. Your Rights & Choices

  • Request access to your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (with exceptions)
  • Opt out of marketing emails
  • Disable cookies through browser settings
  • Update account details anytime

To exercise your rights, contact us using the information in Section 12.

9. Children’s Privacy

We do not intentionally collect data from children under 13. If we discover such information, we will delete it promptly.

10. Third-Party Links

Links to external websites are not controlled by Grimlotta. We are not responsible for their privacy practices or content.

11. International Visitors

If you access our site outside the United States, you consent to the transfer and processing of your information in the U.S. under this Privacy Policy.

12. Contact Information

If you have questions or privacy-related requests, contact us:

Email: support@grimlotta.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Local Time)

13. Updates to This Privacy Policy

We may update this Policy occasionally. The “Last Updated” date will reflect the latest version. Significant updates may be announced via email or on the website.