Return & Refund Policy

Last Updated: November 2025

At grimlotta.com, customer satisfaction is a core part of our brand values. We want every purchase—whether it’s a mini handbag, a shirt dress, a blazer, or a leather belt—to meet your expectations in terms of quality, fit, and overall experience. If something does not work out, we offer a clear, fair, and accessible Return & Refund Policy designed to protect and support all customers.

This policy explains how returns work, the conditions for eligibility, the refund process, exchanges, timelines, and other important details regarding how we handle post-purchase issues. We encourage all customers to read this policy carefully before making a return request.

1. Overview

We offer a 60-day return window for most items purchased through grimlotta.com. Customers may request a return for reasons including:

  • Incorrect size
  • Change of preference
  • Item not as expected
  • Wrong item received
  • Manufacturing defects

We issue refunds within 14 days after receiving and inspecting returned items. There are no return fees, no restocking fees, and no hidden charges of any kind.

2. Return Window

Return Type Return Window
Standard Returns 60 days from delivery

Returns requested after 60 days may not be accepted unless special circumstances are reviewed and approved by our support team.

3. Conditions for Returns

To be eligible for a return, items must meet the following conditions:

  • Unworn, unwashed, and unused (except for defective items)
  • No signs of wear or damage
  • Original packaging with tags, labels, dust bags, or protective materials
  • All accessories included

Non-Returnable Items

  • Underwear
  • Intimate apparel
  • Final Sale items (clearly marked)

4. No Fees at All

Grimlotta covers all standard return costs:

  • No return shipping fees
  • No processing fees
  • No restocking fees
  • No cancellation penalties (before shipping)

The only time a customer may pay is if they voluntarily choose a faster return method using their own carrier.

5. How to Start a Return

Contact our support team with:

  • Order number
  • Email used at checkout
  • Item(s) to return
  • Reason for return
  • Photos for defective/damaged items

Email: support@grimlotta.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Local Time)

Once approved, you will receive a pre-paid return label and packaging instructions.

6. Return Instructions

  • Pack item securely in original packaging if possible
  • Attach the pre-paid label clearly
  • Drop off at the designated carrier location
  • Obtain a drop-off receipt (recommended)

7. Condition Upon Arrival

Inspection takes 1–3 business days. If approved, the refund is processed. If not approved:

  • You will be contacted with an explanation
  • The item may be returned to you at no cost

8. Refund Process

Refund Stage Timeline
Return Received Day 0
Inspection Completed 1–3 business days
Refund Initiated Within 14 days

Refund Method:
Refunds are sent to the original payment method (Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay, etc.). Banks may take an additional 3–7 business days to show the refund.

9. Exchanges

Free exchanges are available within 60 days for:

  • Color changes
  • Size changes
  • Replacing defective items
  • Switching belt or handbag variations

If the replacement item has a price difference, it will be billed or refunded accordingly.

10. Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with photos and order details. We will provide:

  • A replacement
  • An exchange
  • Or a full refund

Customers do not pay shipping for defective or incorrect items.

11. Non-Arrival or Lost Packages

If your order never arrives, we will verify with the carrier, file an investigation, and issue a replacement or refund once confirmed.

12. Late Refunds

If you haven’t received your refund:

  • Check with your bank
  • Review refund confirmation
  • Contact us for assistance

13. Cancellations

Orders can be canceled at no cost before shipping. Once shipped, cancellation is not possible, but the item may be returned after delivery at no fee.

14. Modifying Orders

For address changes or size adjustments, contact us quickly. Modifications are possible only before packing or shipping.

15. Return Tracking

All return labels include tracking. Customers may track returns via the carrier website or using links provided in the return instructions.

16. Items Returned Without Authorization

Unauthorized returns may experience delays but will still be processed. Contacting support first is recommended.

17. Bulk or Multiple Returns

Multiple items from the same order can be shipped using one return label. Refunds may be issued separately depending on inspection timing.

18. Customer Responsibilities

  • Return within the 60-day window
  • Include all packaging and accessories
  • Ensure items remain in acceptable condition
  • Obtain a drop-off receipt

19. Our Responsibilities

  • Provide pre-paid labels
  • Process returns promptly
  • Issue refunds within 14 days
  • Assist with defective or incorrect items
  • Maintain clear communication

20. Contact Information

Email: support@grimlotta.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (Local Time)

We are always ready to assist and ensure your shopping experience with Grimlotta remains exceptional.